Terms & Conditions
Last Updated February 1, 2022
These terms and conditions (“Terms of Service”) apply to the use of our website, and the purchase of services through roomsallclean.com (the “Site). These Terms of Service are subject to change, without prior written notice, at any time, in our sole discretion. You should review these Terms prior to purchasing any services that are available through this Site. Your use of this Site after the “Last Updated Date” will constitute your acceptance of, and agreement to, these Terms of Service and any changes thereof.
Service and Contact Hours
Our Office Hours: 8 AM -5 PM
Fridays: 8 AM – 5 PM
Voicemail is available 24 hours, 7 days a week
House Cleaning Hours: 8:00 AM – 3:30 PM
- Sundays: There is a $25 surcharge and is based on availability
Our services are published on our website: https://roomsallclean.com/maid-services-charleston/. Please also look for the tab – WHAT’S INCLUDED – for details regarding each service. If the level of clean needed in your home differs significantly from the estimated level expected, an adjustment of the price may be necessary. If the conditions of your home change (for example additional pets or level of wear in your home) a service fee revision may be necessary. We, in our sole discretion, may change the Services available from time to time.
We will be happy to provide you with additional services (i.e. cleaning the inside of the oven/refrigerator/cupboards, cleaning windows, and etc.) However, requests for additional services should be addressed in advance so that Your cleaner(s) can provide the time and supplies. All add-on services require additional fees.
Preparing For Services
We ask that you pick up toys, and other items, before we arrive to clean so that the time spent in your home will be for cleaning purposes only. Time spent on getting an area ready to be cleaned may be subject to an adjustment of the Service Fee to accommodate.
To hold your place on our schedule, we must have a valid credit card on file. Credit cards are placed on hold (for the price of your service) 48 hrs before your service is performed. HOWEVER, credit cards are not charged until AFTER service is rendered. A copy of the paid invoice is emailed to you immediately after your cleaning fee is charged.
Cancellation of Appointments
You may reschedule, add, skip, or cancel any appointment. We request that you give us a 48-hour notice. You will receive an email and text reminders several days before your appointment therefore, you may be charged a 25% fee if notice is given 47 hrs. or less before your scheduled service, 50% if 24 hrs. or less, or a full cleaning fee if cleaners have arrived but are unable to gain access to your home at our scheduled arrival time. Once we reserve your appointment, we hold that time slot for you only and turn away other potential clients.
Tipping is your token of appreciation for the good service you feel you have received from the service provider. All tips will go to providers directly. If you choose to leave a tip, clearly mark it as a tip if in cash. You may also choose to add a tip to your credit card as well.
Equipment and Supplies
The cleaning provider supplies her own cleaning supplies and equipment; however, we do ask that a toilet brush be available in each bathroom to eliminate the possibility of dripping toilet water as we move from one bathroom to another. If you would prefer that we use your supplies and equipment, we will be happy to do so! Simply inform us the day before your cleaning ( text is ok) and leave in an agreed upon place.
We want you to be consistently pleased with our service however, because of the nature of our service we do not give refunds. If you are displeased with the service you have received, notify us within twenty-four hours and we will return and fix the error at no charge to you. If a mutually agreeable time to return cannot be arranged, we will discount your next service.
Our record for matching service providers with clients is very good. However, there may be times when you may feel that your house cleaning needs are not being met and you would like to try another service provider. That is your prerogative, and you can make this request as often as you wish. Please be aware, our providers are independent contractors, and they can also request a change to the homes that they service.
There is a 2-hour time frame with which to arrive for all appointments (Arrival Time).
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that antiques, irreplaceable one of a kind, and hard to find items are not covered by our breakage and loss policy. We suggest that all such items be moved to a safe location prior to our cleaning. We cannot be responsible for items that are unstable, or in an unstable environment. All surfaces are assumed to be sealed and ready to be cleaned without causing harm.
Every cleaning provider is required to be insured and takes great pride in cleaning your home, however, accidents may happen. Our House cleaners are required to inform the office and the client immediately if breakage/or damage occurs. We request that the service provider take pictures of the damage immediately for her own and Rooms All Clean’s records. The office will follow up with you, the customer, and the service provider to assist with a resolution.
In order to avoid scratched floors, we do not move refrigerators or appliances to clean behind them or anything else in the home that might scratch as well. We ask that clients move such items if they want those areas cleaned.
House cleaners are responsible for any damage caused during the cleaning. If you believe our cleaning provider has caused damage, please reach out to your house cleaner directly, or notify Rooms All Clean and we can provide their information to you. In no event shall Rooms All Clean be responsible for any damage caused during the cleaning of client’s home.
For safety reasons, we do not move anything more than 25lbs. If you wish us to clean behind anything heavy, such as a couch or a refrigerator, please move it prior to your service to allow us access to that area.
We use only a two-step ladder. If windows, furniture, or fans must be serviced, we do what we can by using a two-step ladder or an extension pole.
For our provider’s safety, we expect all firearms in clients’ homes to be stored and locked. If for any reason, a cleaning service provider feels that their personal safety is endangered due to actions of the client, their guests, or pets on the premises, we request that the cleaning service provider leave the job site immediately.
For provider safety and for the safety of all clients, please notify us at least 24 hours before your scheduled service, of any infectious diseases occurring in your household. Rooms All Clean reserves the right to cancel and reschedule in such circumstances.
Should we NOT be notified before your cleaner steps into your home, you may be charged the cleaning fee of any customer assigned to that cleaner within the next 5 days of your appointment who decides to cancel their appointment upon notification of that cleaner’s exposure.
All workers are pet friendly, however, to ensure that the Housekeepers can work without distractions, we request that pets (ex. dogs) be placed in the yard, crate, or separate room. This request is not meant to cause hardship. If this is an issue we will discuss the matter with you and devise a mutually satisfying plan. However, most times our Housekeepers can work around the pets, but you know your pet. Please be advised that we do not clean animal feces, human feces, urine, vomit, or other biohazards. This includes feline litter boxes and dog kennels.
About Hiring the House Cleaning Service Providers
Each service provider is an Independent Contractor who is insured, background checked, and takes great pride in cleaning your home. They have each signed a contract with us agreeing to not solicit work from the clients. If you request their services, outside of Rooms All Clean, they have agreed to direct you to contact the Rooms All Clean office. The office will follow up and that service provider will provide the requested service if there is room on their schedule.
Deronaturals Referral Agency, LLC /Rooms All Clean has invested a large amount of money (and time!) searching for House cleaners. For approximately every 60 contractor applications, only 12 candidates make it to interviews, and only one contractor successfully completes the onboarding process. Therefore, Rooms All Clean charges a referral fee of $1300, due immediately from any client who hires one of our house cleaning professionals outside of Rooms All Clean to work for themselves or for their relatives or friends without informing Rooms All Clean. If we find that one of the service providers is working with a Rooms All Clean client outside of Rooms All Clean, that Cleaner will no longer receive clients from us, and Deronaturals Referral Agency, LLC/Rooms All Clean will pursue all legal remedies to collect the fee due.
Either party (the client or Deronaturals Referral Agency, LLC /Rooms All Clean) may end this association at any time by giving to the other party oral or written notice.
A Final Word
The service providers, generally, try not to touch computers or televisions. They usually dust around them, and/ or dust their frames.
They usually do not polish wood furniture, only dust. If clients would like their furniture polished, please supply the product and the cleaners will take care of the furniture.
When the trash is removed from the house, it will, generally, be placed in the garage beside the door leading to the house unless clients request that they place the bags in their trash cans
And lastly, toilet brushes are not brought into homes. Please have a toilet brush in each bathroom so that toilet water is not dripped throughout your home as the cleaners travel from bathroom to bathroom.
Both Parties to this Agreement shall agree to defend, indemnify, and hold harmless the other Party, its officers, agents, employees, and volunteers, from and against all loss, cost, and expense arising out of any liability or claim of liability, sustained or claimed to have been sustained, arising out of activities, or the performance or nonperformance of obligations under this Agreement, of the indemnifying Party, or those of any of its officers, agents, employees, or volunteers. The provisions of this Article do not apply to any damage or losses caused solely by the gross negligence of the non-indemnifying party or any of its agents or employees.
The relationship between you and Rooms All Clean is that of an independent contractor. Personnel of both Parties are neither agents nor employees of the other Party for federal tax purposes or any other purpose whatsoever and are not entitled to any employee benefits of the other Party. All notices between the Parties shall be in writing, to the email provided and on file with the account, with read receipt requested. The failure of Rooms All Clean to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms of Service or any policy is held to be unlawful, void, or for any reason unenforceable, that provision will be limited, or eliminated from these Terms of Service to the minimum extent necessary. These Terms of Service may not be transferred or assigned. All matters relating to these Terms of Service, and any dispute of claim arising therefrom, shall be governed by and construed in accordance with the laws of South Carolina. Venue shall be proper in Charleston County.